Last updated: 20 October 2026

This policy applies to purchases from LilyAnne Stamps. For help with a return, email [email protected].

Returns

For standard, non-personalised products, you can change your mind within 14 days after receiving your order. After telling us you wish to return your items, you have a further 14 days to send the items back. You do not need to give a reason.

Please keep items unused apart from the handling reasonably needed to inspect them. Return them securely packed, in their original packaging. We may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and function. Opening ordinary packaging does not automatically remove your cancellation rights.

Starting a return

Email [email protected] with your order number or other proof of purchase, the items concerned and a clear statement that you wish to make a return. We will provide the return address and instructions. Please contact us before posting so that your return reaches the correct address; a valid statutory cancellation does not depend on discretionary approval.

Return postage

You are responsible for the cost of returning an item if you have changed your mind. Please retain proof of postage; a tracked service can help you confirm that the parcel has arrived.

Where an item is faulty, damaged in transit, incorrect or not as described, we cover reasonable return costs. Contact us first so we can arrange the appropriate solution.

Damaged, faulty or incorrect items

Please check your order when it arrives and let us know promptly if something is wrong. Include your order number and a description of the problem. Photographs of the item and packaging can help us investigate.

We will provide the refund, replacement or other remedy required by your consumer rights. These rights also apply to personalised products. Please contact us promptly; this does not limit your statutory rights.

Personalised and custom items

Change-of-mind cancellation and returns do not apply to goods made to your individual specifications or clearly personalised, such as a stamp bearing your own name, wording or business logo. This does not affect your rights if the item is faulty, incorrect or not as described.

A standard catalogue design does not become personalised simply because it is printed after you order it. If you notice an error in personalisation details, contact us as soon as possible. We will try to help, but changes may not be possible once production has started.

Exchanges

For a change-of-mind exchange, contact us to arrange the return and place a separate order for the product you would prefer. Faulty or incorrect items are handled under the separate process above.

Refunds

For an eligible return, we will refund you without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Refunds are made to the original payment method.

Your bank or payment provider may take additional time to display the credit. If a refund has not appeared after the expected processing time, email us and we will investigate.

Sale items

Sale items are non-returnable and non-refundable except where your statutory rights apply.

Need help?

Email [email protected] or use our contact form if you have a question about your order or this policy.

This policy does not limit your statutory consumer rights.